Privacy Policy

Introduction

Elite Accommodations ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Payment information for reservations
• Information about your property (for property management inquiries)
• Communications you send to us
• Booking preferences and history

How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your bookings and our services
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

SMS Communications

With your consent, Elite Accommodations may send text messages about your reservation and guest services, including booking reminders and service-related updates. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us using the information below. Consent to receive text messages is not a condition of purchase.

We may use service providers to deliver text messages on our behalf. We do not share mobile numbers or SMS opt-in consent with third parties for their own marketing purposes.

Elite Analytics

Elite Analytics is a private, business-use analytics experience made available only to authorized Elite Accommodations team members. It helps authorized users analyze curated operational and financial reporting through a read-only connection.

When an authorized user uses Elite Analytics through ChatGPT, the question and the limited reporting results needed to answer it may be processed by OpenAI's ChatGPT service and Elite's analytics infrastructure. We use that processing solely to provide the requested analysis, maintain the service, and protect it from misuse.

This connection is read-only. It does not authorize changes to BigQuery, Streamline, RevMax, banking, payroll, accounting, vendor, or communications systems. It excludes raw banking, payroll, card, and guest-detail source datasets. Its results are analytical support, not an accounting record, bank record, or authorization to move funds or change pricing.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Property owners (for reservation purposes)
• Service providers who assist in our operations
• Payment processors to complete transactions
• Law enforcement when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Object to processing of your information

Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: